Policies

Important Guidelines

IMPORTANT GUIDELINES

  • This is a fixed departures tour, and all departure timings of each destination are fixed. Therefore, passengers must ensure they report as per the mentioned scheduled ETDs on each day of the tour.
  • In respect of COVID-19, all necessary measures issued by the State & Central Governments would have to be adhered by the passengers. The measures shall be confirmed by GVHL to the passengers 02-03 weeks prior to the date of arrival. Without adhering to the prescribed measures/requirements, boarding would be denied without any refunds.
  • Guests have to MANDATORILY submit their correct weights at the time of booking. If any change in weight found at the time of their travel from the submitted weights, which would exceed our aircraft’s weight carrying capacity, guest(s) would be deboarded & cancelled for the Heli-tour without any refund.
  • Overweight charges would be charged to guests who are above 80 kg weight. The reason for the same is that we operate at very high-altitude terrain where the weight carrying capacity of the aircraft is only 450 kg. Hence, due to overweight passengers we lose seats in our Chardham fixed departure flights. Overweight charges are applicable at INR 1,000/kg, for the total weight above 80 kg/pax.
  • Weighing at the time of boarding the helicopter is a must, since GVHL shall not allow boarding in case the total weight exceeds the weight limitation of the helicopter. &, due to the same reason, in case of more than 01 available aircraft, we reserve the right to shuffle passengers between helicopters to manage the right weight of helicopters for safe flying in the hills. Therefore, passengers travelling together might not be accommodated in the same helicopter flight.
  • When planning your tour, we strongly advise the guests to keep one additional day at hand at Dehradun, so that you do not end up in problem in case the weather gets very bad after the commencement of tour, which may lead to extension of the tour.
  • Airport transfers will be provided only on the arrival day at Dehradun and on the 5th day of the tour.
  • AADHAR & PAN Card copies are to be shared mandatorily by all Indians, & passport is required in case of foreign nationals.
  • Guests would not be allowed to carry their suitcases/luggage in the aircraft. Duffle bags would be provided by our crew on the day of arrival, in which guests will be allowed to carry up to 05 kg of luggage during the tour.
  • GVHL has its own crew at all the Dham’s. For any help, guidance or assistance, guests are free to reach out to them.
  • Hotels at all the Dham’s are non-star category. However, GVHL has carefully selected the most comfortable & highest rated properties for their Heli-tours.
  • Rooms are booked on double or triple sharing basis only.
  • All temples in Chardham sector are located at a high altitude, & guests are advised to carry their own medication with them during travel. Guests are also advised to carry heavy woollen clothing with them, since during evenings & nights the temperature drops drastically.
  • Flying in hills is subject to weather conditions. And in regard to our Chardham operations, we would like to bring to your kind attention that cancellations & other inconveniences due to weather are very much likely since weather is extremely unpredictable in the hills. Therefore, guests should come prepared to face the eventualities caused by weather problems. Further please note, in case of bad weather, we shall operate as per our policies mentioned in the ‘Terms & Conditions’ & ‘Important Guidelines & Policies’ sections.